Shipping policy

Shipping Policy

Effective Date: August 27, 2026

We ship every order from our U.S. fulfillment center with tracking. Below is exactly what it costs, how long it takes, and what happens if something goes wrong.

1. Where We Ship

We ship to addresses in the United States — including Alaska, Hawaii, and U.S. territories — and to Canada.

We ship to residential and business addresses and to USPS PO Boxes. We are not able to ship to APO, FPO, or DPO addresses at this time.

We do not currently ship to other international destinations. If you are outside the U.S. and Canada, please contact support@cislseoul.com and we will let you know about availability in your region.

2. Shipping Costs

Order subtotal	Shipping (U.S. and Canada)
$49.99 and under	$6.95 flat rate
$50.00 and over	FREE

How the $50 threshold is calculated. The threshold is based on your merchandise subtotal after any discounts or promotional codes have been applied, and before shipping and sales tax. If a discount code brings your subtotal below $50.00, the $6.95 flat rate will apply. Your exact shipping charge is always shown at checkout before you pay.

All prices and shipping charges are in U.S. dollars (USD). If your payment method is denominated in another currency, your bank or card issuer sets the exchange rate and may apply a foreign transaction fee. Those fees are not charged by us and are not refundable by us.

3. Order Cut-Off and Processing

Orders placed before 12:00 PM ET on a business day are typically picked and packed the same day.
Orders placed after the cut-off, on weekends, or on U.S. public holidays are processed on the next business day.
Standard processing is 1–2 business days from order confirmation.
During launches, promotions, and peak seasons, processing may take slightly longer. We will post a notice on the Site if this is the case.

"Business days" are Monday through Friday, excluding U.S. public holidays.

4. Delivery Times

Delivery time = processing time + transit time.

Continental U.S.: 3–7 business days in transit
Alaska, Hawaii, U.S. territories, and remote areas: up to 10 business days in transit
Canada: 7–14 business days in transit, plus customs clearance time

These are estimates, not guarantees. Delivery may be affected by weather, carrier capacity, public holidays, customs processing, and other conditions outside our control.

5. Canadian Orders: Duties, Taxes, and Customs

Orders to Canada are shipped DDU (Delivered Duty Unpaid). This means:

You are responsible for any customs duties, GST, HST, PST, and carrier brokerage or disbursement fees assessed when your order enters Canada.
These charges are set and collected by the Canada Border Services Agency and your carrier — not by CISL SEOUL. They are not included in the price or shipping charge you pay at checkout, and we cannot calculate or estimate them in advance.
The carrier will normally collect these charges from you before or at delivery. Delivery may be held until they are paid.

If import charges are refused or unpaid, the package is returned to us or destroyed by customs. Where a package is returned to us, we can refund the merchandise value less the original shipping cost and any return or brokerage charges we incur. Where customs destroys a package, we cannot issue a refund.

Customs holds and restrictions. Cosmetic products are subject to Canadian import requirements, and clearance times vary. If a shipment is held, delayed, or rejected by customs through no fault of yours, contact us and we will refund the merchandise value.

Canadian consumer rights. Nothing in this policy limits rights you may have under the consumer protection legislation of your province or territory.

6. Carriers and Tracking

Orders ship via FedEx, UPS, USPS, DHL, or Amazon Shipping, selected based on your delivery address and the fastest available route. We are not able to accommodate carrier requests.

You will receive a shipping confirmation email with a tracking number once your order leaves our facility.
Please allow up to 48 hours for the first tracking scan to appear. A tracking number that shows no movement immediately after you receive it is normal.
Cross-border shipments may show little or no tracking movement while in customs. This is normal and can last several days.
Orders may occasionally ship in more than one package, arriving on different days. You will receive tracking for each.

7. Your Shipping Address

Please double-check your address at checkout. Orders cannot be modified or canceled once submitted, including address changes — see our Refund & 90-Day Guarantee Policy.

We are not responsible for orders lost or undelivered because of an incorrect or incomplete address entered at checkout. If a package is returned to us as undeliverable, we will contact you and can reship it once the corrected address is confirmed and reshipment cost is arranged, or refund the merchandise value less original shipping.

8. Missed Deliveries

Please monitor your tracking and be available for delivery notifications. Carriers generally make multiple attempts before returning a package to sender. Repeated missed delivery attempts may result in the package being returned, and reshipment may incur an additional charge.

9. Delayed, Lost, or Damaged Packages

Tracking has not updated for 7 consecutive days: contact us and we will open a carrier investigation. For Canadian orders, please allow additional time for customs clearance before contacting us.
Marked delivered but not received: contact us within 7 days of the delivery scan. Please check with neighbors, building management, and around your property first — carriers sometimes scan a parcel as delivered slightly early.
Confirmed lost: we reship at no charge, or refund in full if the item is unavailable.
Not arrived 30 days after shipment (U.S.) or 45 days after shipment (Canada, to allow for customs): we treat the package as lost and will reship or refund.
Arrived damaged, leaking, incomplete, or incorrect: contact support@cislseoul.com within 7 days of delivery with your order number and clear photos of the item and the outer box. We resolve these at no cost to you by reshipment or full refund, at your preference.

Full details are in our Refund & 90-Day Guarantee Policy.

10. Title and Risk of Loss

Title and risk of loss pass to you upon delivery of the products to the carrier. Our handling of lost and damaged shipments is described in Section 9 and in the Refund Policy.

11. Returns

U.S. returns. Returns under our 90-Day Guarantee are handled with a prepaid return label we provide, with a capped $6.95 return shipping fee deducted from your refund.

Canadian returns. We provide a prepaid return label for Canadian orders as well, with a capped $15.00 return shipping fee deducted from your refund to reflect cross-border return costs. Mark the parcel clearly as a return of Canadian goods using the customs documentation we supply — this avoids import charges on the return leg. Do not pay duties to return an item to us; contact us instead.

Please do not send a return without a Return Authorization. See the Refund & 90-Day Guarantee Policy for the full process.

12. Contact

Mission Control Wellness Inc. d/b/a CISL SEOUL
8 The Green, STE A, Dover, DE 19901, United States
Email: support@cislseoul.com
Phone: +1 (646) 529-6696

Please do not send returns to the address above. A return address is provided with your Return Authorization.

Country/region