Shipping policy
Shipping Policy – CISL SEOUL
At CISL SEOUL, we are committed to delivering your order safely, promptly, and with care. Please review the shipping guidelines below for orders within the United States.
U.S. Standard Shipping
Shipping Method
All orders are shipped via trusted carriers such as FedEx, DHL, UPS, USPS, or Amazon Shipping, based on your delivery location and the most efficient route available.
Shipping Cost
- Orders under $50: Flat rate $10 USD
- Orders over $50: Free Shipping
Estimated Delivery Time
- 3–7 business days
- Orders shipped to remote locations (e.g., Hawaii, Alaska) may take up to 10 business days, depending on local carrier conditions or weather disruptions.
Order Processing & Tracking
- Orders are processed within 1–2 business days of confirmation.
- Once your order is shipped, you will receive a tracking email with delivery details.
- Please allow 2–3 business days for the tracking number to update.
Important Shipping Notes
-
No Modifications After Checkout
Once your order is confirmed, it cannot be modified or canceled. -
Accurate Shipping Address Required
Please ensure that your shipping address is complete and accurate.
CISL SEOUL is not responsible for orders lost or undelivered due to incorrect or incomplete address information. -
Missed Deliveries
Please monitor your tracking status and stay available for delivery notifications.
Failure to receive your parcel due to missed delivery attempts may result in delays or cancellation without refund. -
Lost or Damaged Packages
If your order is lost or arrives damaged, contact us at support@cislseoul.com within 7 days of delivery. We will work with the carrier to resolve the issue.
Additional Notes
- Delivery timelines are estimates and may be affected by weather, carrier disruptions, or holidays.
- We currently only ship within the United States.