Privacy policy

Privacy Policy

Effective Date: August 27, 2026

1. Who We Are

Mission Control Wellness Inc. ("CISL SEOUL," "we," "us," or "our") operates www.cislseoul.com (the "Site") and is the seller of record for purchases made on the Site. We are the business responsible for the personal information described in this Privacy Policy.

Mission Control Wellness Inc.
8 The Green, STE A, Dover, DE 19901, United States
Email: support@cislseoul.com
Phone: +1 (646) 529-6696

2. Scope of This Policy

This Policy applies to personal information we collect through the Site, our customer service channels (email, SMS, phone), our email and SMS programs, and our brand pages on third-party platforms.

This Policy does not apply to purchases you make through third-party marketplaces or retail, clinic, or professional partners. Those sellers collect and handle your information under their own privacy policies.

3. Personal Information We Collect

The categories of personal information we have collected in the last 12 months, and how long we generally keep them:

Identifiers — name, shipping and billing address, email address, phone number, account login, IP address, device and cookie identifiers, order number. Retained for the life of your account plus 7 years for tax and recordkeeping purposes.
Commercial information — products viewed, added to cart, and purchased; subscription status; returns, refunds, and 90-Day Guarantee claims; customer service history. Retained 7 years.
Payment information — payment card and billing details are collected and processed directly by our payment processors. We receive only limited data such as the card brand, the last four digits, and the authorization result. We do not store full payment card numbers.
Internet and device activity — pages viewed, referring site, search terms, links clicked, browser type, operating system, time zone, session timestamps. Retained up to 24 months.
Approximate location — derived from IP address (city/region level) for shipping estimates, tax, currency, and fraud screening. We do not collect precise GPS location.
Audio, visual, or similar information — photographs or images you voluntarily send us to support a damaged-item, missing-item, or guarantee claim, and any reviews, photos, or content you submit. Retained for the life of the claim plus 3 years.
Inferences — preferences and audience segments derived from the above, used to personalize content and advertising. Retained up to 24 months.

Sensitive personal information. We do not seek to collect government identification numbers, financial account credentials, precise geolocation, biometric data, health or medical records, or information about your race, religion, sexual orientation, or union membership. Please do not send us health or medical information. If you voluntarily send us a photograph of your skin in connection with a product or guarantee claim, we use it only to evaluate and resolve that claim, and we do not use it to infer characteristics about you or use it for advertising.

4. Where We Get Your Information

Directly from you — when you create an account, place an order, subscribe, contact support, submit a review, enter a giveaway, or complete a form or quiz.
Automatically — through cookies, pixels, tags, and similar technologies when you use the Site.
From service providers — our e-commerce platform, payment processors, shipping carriers, fraud-prevention tools, marketing and analytics partners, and advertising platforms.

5. How We Use Your Information

To process, fulfill, ship, and deliver your orders, and to manage subscriptions and renewals.
To provide order confirmations, shipping and delivery notifications, and customer service.
To administer returns, refunds, and our 90-Day Guarantee, including verifying eligibility and preventing repeated or abusive claims.
To operate, secure, maintain, and improve the Site.
To detect, investigate, and prevent fraud, chargebacks, discount and rewards abuse, and other unlawful activity.
To send marketing communications by email or SMS where you have opted in, and to administer promotions, discounts, gifts with purchase, and rewards.
To measure and improve the performance of our marketing and to deliver interest-based advertising (see Section 7).
To comply with legal, tax, accounting, and regulatory obligations, and to establish or defend legal claims.

We do not use your personal information to make decisions that produce legal or similarly significant effects about you without human involvement.

6. How We Disclose Your Information

We disclose personal information to the following categories of recipients, for the business purposes described above:

E-commerce and hosting platform — Shopify Inc., which hosts our store, processes checkout, and provides order, analytics, and fraud-analysis services.
Payment processors — including Shopify Payments, Shop Pay, and PayPal.
Shipping and logistics providers — including FedEx, UPS, USPS, DHL, Amazon Shipping, and our fulfillment partners.
Email and SMS platforms — including Klaviyo.
Advertising and analytics platforms — including Meta (Facebook and Instagram), Google (Google Analytics and Google Ads), and similar partners.
Reviews and user-generated content platforms.
Professional advisors — legal, accounting, and audit advisors, under duties of confidentiality.
Legal and safety — law enforcement, regulators, or other parties where required by law, subpoena, or court order, or to protect our rights, safety, or property.
Business transfers — in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to this Policy.

Service providers are permitted to use your personal information only to perform services for us and are bound by contract to protect it.

7. Advertising, Analytics, and Your Opt-Out Rights

We use cookies, pixels, and similar technologies from advertising and analytics partners, including Meta and Google, to understand how the Site is used and to show you advertising on other websites and apps that may be relevant to you.

We do not exchange your personal information for money. However, our use of advertising and analytics technologies may qualify as a "sale" or as "sharing" for cross-context behavioral advertising under the California Consumer Privacy Act and similar laws in other U.S. states. We disclose the following categories for these purposes: identifiers (including online identifiers), internet and device activity, approximate location, commercial information, and inferences.

We do not sell or share the personal information of consumers we know to be under 16 years of age.

You may opt out of the sale or sharing of your personal information and of targeted advertising by:

using the "Do Not Sell or Share My Personal Information" link in our website footer;
adjusting your choices in our cookie preferences tool;
enabling a browser-based opt-out preference signal such as Global Privacy Control (GPC), which we honor as a valid opt-out request for the browser and device on which it is enabled; or
emailing us at support@cislseoul.com.

Opting out through a cookie banner or GPC applies to the specific browser and device you are using. If you clear cookies or use a different browser or device, you will need to opt out again.

8. Cookies and Similar Technologies

We use the following categories of cookies and similar technologies:

Strictly necessary — required to operate the Site, keep your cart, secure checkout, and prevent fraud. These cannot be disabled.
Performance and analytics — help us understand traffic and how the Site is used.
Functional — remember your preferences, such as language or region.
Marketing and advertising — measure campaign performance and deliver interest-based advertising.

You can manage non-essential cookies through our cookie preferences tool, through your browser settings, or through GPC. Disabling cookies may affect some Site functionality.

9. Email and SMS Marketing

Email. If you opt in, we may send marketing emails. You can unsubscribe at any time using the link in any marketing email, or by contacting support@cislseoul.com. We will still send you transactional messages such as order confirmations, shipping notices, and service announcements.

SMS. By providing your mobile number and opting in, you consent to receive recurring automated marketing text messages from CISL SEOUL at that number.

Consent to receive marketing text messages is not a condition of any purchase.
Message frequency varies. Message and data rates may apply.
Reply STOP to any message to unsubscribe, or HELP for assistance.
Carriers are not liable for delayed or undelivered messages.
We do not sell, rent, or share your mobile phone number or SMS consent with third parties for their own marketing purposes.

10. Reviews and User-Generated Content

If you submit a review, photo, or other content, it may be published publicly on the Site along with the name or display name you provide and, where applicable, a verified-buyer indicator. Please do not include information in a public review that you do not want to be publicly visible. You may request removal of your content by contacting support@cislseoul.com.

11. Your Privacy Rights

Depending on where you live, you may have the following rights regarding your personal information:

Right to know / access — to confirm whether we process your personal information and to obtain a copy, including the categories collected, the sources, the purposes, and the categories of recipients.
Right to correct — to correct inaccurate personal information.
Right to delete — to request deletion of your personal information, subject to exceptions such as completing a transaction, honoring a guarantee claim, detecting fraud, or complying with a legal obligation.
Right to portability — to receive your personal information in a portable format.
Right to opt out — of the sale or sharing of your personal information and of targeted advertising (see Section 7).
Right to limit the use of sensitive personal information — we do not use or disclose sensitive personal information for purposes that require an option to limit.
Right to non-discrimination — we will not deny you goods or services, charge you a different price, or provide a different level of quality because you exercised a privacy right. Differences in price or service that result from a voluntary financial incentive program are described in Section 12.

How to submit a request. Email support@cislseoul.com with the subject line "Privacy Request," or call +1 (646) 529-6696. Please tell us which right you are exercising and the email address or order number associated with your purchases.

Verification. To protect your information, we will ask you to verify your identity — typically by confirming information already associated with your account or order. We will not use verification information for any other purpose.

Authorized agents. You may use an authorized agent to submit a request. We may require written authorization signed by you and may separately verify your identity.

Timing. We will confirm receipt within 10 business days and respond within 45 days. If we need more time, we will notify you and may extend by an additional 45 days.

Appeals. If we decline your request, you may appeal by replying to our decision or emailing support@cislseoul.com with the subject line "Privacy Appeal" within 45 days. We will respond in writing with our decision and reasoning within 60 days. If your appeal is denied, you may contact your state attorney general.

California "Shine the Light." California residents may request information about disclosures of personal information to third parties for their direct marketing purposes. We do not make such disclosures.

Nevada. Nevada residents may submit a verified request that we not sell certain personal information by emailing support@cislseoul.com.

12. Notice of Financial Incentive

We offer programs that provide a benefit in exchange for personal information, such as a first-purchase discount for joining our email or SMS list, promotional gifts with purchase, and any rewards or loyalty program we may offer.

What we collect: your email address and, if you opt in to SMS, your mobile number.
The incentive: the applicable discount, gift, or reward disclosed at sign-up.
How to join: submit your email address or mobile number through the relevant sign-up form and confirm your opt-in.
How to withdraw: unsubscribe from emails, reply STOP to SMS, or email support@cislseoul.com. Withdrawing may end the incentive going forward.
Why it is permitted: we have a good-faith belief the value of the incentive is reasonably related to the value of the personal information to us, estimated by reference to the cost of the discount or gift and the expected value of the marketing relationship. Participation is entirely voluntary.

13. Data Retention

We keep personal information only as long as needed for the purposes described in this Policy, including to fulfill orders, administer the 90-Day Guarantee, resolve disputes, prevent fraud and abuse, and meet legal, tax, and accounting requirements. Specific periods are noted in Section 3. When information is no longer needed, we delete it or de-identify it.

14. Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls, and use of PCI-DSS compliant payment processors. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If you believe your account has been compromised, contact us at support@cislseoul.com.

15. International Data Transfers

We are based in the United States and our service providers primarily store and process personal information in the United States. Our affiliates, product development partners, and support personnel located in the Republic of Korea may access limited personal information in order to provide product, quality, and customer support services. Where we transfer personal information across borders, we use contractual and organizational safeguards designed to provide an appropriate level of protection.

If you are located in Canada, you may contact us at support@cislseoul.com to access or correct your personal information or to raise a concern about our handling of it.

Our products and Site are directed to customers in the United States and Canada, and are not offered to individuals in the European Economic Area or the United Kingdom.

16. Children's Privacy

The Site is intended for adults. We do not knowingly collect personal information from children under 13, and we do not knowingly sell or share the personal information of anyone under 16. If you believe a child has provided us personal information, contact support@cislseoul.com and we will delete it.

17. Third-Party Links

The Site may link to third-party websites, including social media platforms and marketplace listings. We do not control and are not responsible for their privacy practices. Please review their policies before providing personal information.

18. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last Updated" date. If changes are material, we will provide additional notice, such as by email or a notice on the Site.

19. Contact Us