Refund policy

Refund & 90-Day Guarantee Policy

Effective Date: August 27, 2026

Mission Control Wellness Inc. ("CISL SEOUL," "we," "us," "our") stands behind the clinical performance of our formulas. This policy explains our 90-Day Guarantee, how returns and refunds work, and what to do if something is wrong with your order.

1. The 90-Day Guarantee

Skin takes time. Our clinical results are measured over weeks, not days, so we give you a full cycle to judge them.

If an eligible product does not work for you, you may request a refund within 90 days of the confirmed delivery date of your order.

Use the product. That is the point. You do not need to return it unused or unopened. An opened, partly used, or completely finished bottle is eligible — we simply ask that you send the container back so we can close out your claim.

2. What Is Covered

Eligible

• Full-size products purchased directly from www.cislseoul.com.
• One guarantee claim per customer, household, or shipping address. Where an order contains multiple units of the same product, the guarantee applies to one unit; remaining sealed units may be refunded at our discretion.

Not eligible

• Discovery Kit, trial sizes, sample sizes, and travel sizes.
• Free gifts, gift-with-purchase items, and promotional giveaway items.
• Items marked Final Sale.
• Gift cards.
• Products purchased from Amazon, other online marketplaces, retailers, clinics, or professional partners. Those purchases are governed by the return policy of the seller you bought from — please contact them directly.

Sets and kits. If your order was a set, bundle, or routine kit, please return the complete set. We cannot refund a set on the basis of a single component.

3. What We Need From You

• Your order number, or the email address used at checkout.
• A brief note on how you used the product and what did not work. This is not a test — it goes to our formulation team.
• The product container, returned to us. Any fill level is accepted, including empty.

We do not require photographs, receipts beyond your order number, or a doctor's note for a standard guarantee claim.

4. How to Request a Refund

1. Email support@cislseoul.com with the subject line "90-Day Guarantee."
2. Our team will respond within 2 business days with a Return Authorization and a prepaid return shipping label. You do not need to arrange or pay for return shipping yourself.
3. Drop the package off using the label provided. Please consolidate multiple items into a single package where you can — it is faster for you and lighter on the planet.
4. Returning from Canada? Use the customs documentation we supply and mark the parcel as a return of goods. Do not pay duties to send an item back to us — contact us instead.
5. We issue your refund once the return is received and matched to your order.

Please do not ship anything back before receiving a Return Authorization. Unauthorized returns cannot be matched to your order and may not be refundable.

5. What You Get Back

• Refunds are issued to your original payment method within 14 business days of us receiving your return. Your bank or card issuer may take a further 5–10 business days to post the credit.
• A return shipping fee is deducted from your refund to cover the prepaid label: $6.95 for U.S. returns and $15.00 for returns from Canada. This is capped — it never increases with package size or distance.
• Original shipping charges are non-refundable.
• If a discount code was applied, we refund the amount you actually paid, not the full retail price.
• Sales tax is refunded in proportion to the refunded amount.
• Any rewards points earned on the refunded items are reversed. Points redeemed on a fully refunded order are returned to your account.

We do not offer exchanges on online orders. If you would like a different product, please request a refund and place a new order.

6. Gifts with Purchase and Promotional Items

Keep your gift. If we approve a 90-Day Guarantee refund, you do not need to return any free gift, gift with purchase, or promotional item that came with your order, and we will not deduct its value from your refund. It was a gift, and it stays a gift.

Gifts and promotional items have no cash value and are not separately refundable or exchangeable.

7. Damaged, Missing, or Incorrect Items

If your order arrives damaged or leaking, is missing items, or contains the wrong product, contact support@cislseoul.com within 7 days of delivery with your order number and clear photos of the item and the outer shipping box.

We will resolve it at no cost to you by reshipment or full refund, at your preference. There is no return shipping deduction in these cases, and it does not count against your 90-Day Guarantee claim.

8. Lost or Delayed Packages

• Not moving in transit: if tracking has not updated for 7 consecutive days, contact us and we will open a carrier investigation.
• Marked delivered but not received: contact us within 7 days of the delivery scan. Please check with neighbors and your building first, as carriers occasionally scan early.
• Confirmed lost: we reship at no charge, or refund in full if the item is unavailable.
• Delays caused by weather, carrier backlogs, or holidays are outside our control and are not on their own grounds for a refund. If a package has not arrived 30 days after shipment, we treat it as lost and will reship or refund.
• We are not responsible for packages lost or undelivered because of an incorrect or incomplete address entered at checkout, or for repeated missed delivery attempts.

9. Order Changes and Cancellations

Orders are sent to fulfillment shortly after they are placed and cannot be modified or canceled once submitted. This includes changes to items, quantities, discount codes, and shipping addresses.

If you notice an error, email support@cislseoul.com immediately with your order number. If the order has not yet been picked and packed, we will make a best effort to stop it, but we cannot guarantee it. Once shipped, your order falls under the 90-Day Guarantee above.

10. Fair Use of the Guarantee

The 90-Day Guarantee is offered in good faith to customers who genuinely try our products. We reserve the right to decline a claim, limit future purchases, or refuse service where we identify:

• repeat guarantee claims across multiple orders, accounts, email addresses, payment methods, or shipping addresses linked to the same person or household;
• claims for products that cannot be matched to a valid order placed with us;
• resale of our products, or purchases made for the purpose of resale;
• fraudulent claims, falsified documentation, or chargebacks filed without first contacting us.

Filing a chargeback instead of contacting support delays resolution for you and may result in your account being restricted. Please email us first — we resolve almost everything within two business days.

11. Refunds We Initiate

We may cancel and refund an order in full, before or after shipment, if we identify a pricing or listing error, suspected fraud, payment failure, inventory unavailability, or a violation of our Terms of Service.

12. Products Bought Elsewhere

If you purchased a CISL SEOUL product from a marketplace, retailer, clinic, or professional partner, please follow that seller's return policy. We are not able to refund orders we did not fulfill, and we cannot verify the storage or authenticity of products sold outside our own channels.

13. Related Policies

See our Shipping Policy for delivery costs and timelines, our Terms of Service for the terms governing your purchase, and our Privacy Policy for how we handle the information you provide when making a claim.

14. Contact

Mission Control Wellness Inc.
8 The Green, STE A, Dover, DE 19901, United States
Email: support@cislseoul.com
Phone: +1 (646) 529-6696

Please do not send returns to the address above. A return address is provided with your Return Authorization.